Report an anomaly

This page will help you to create a anomaly report in a standard format to be sent for investigation, this will make sure the developer team will get straight to the point

Please note: all data manipulation is done on you browser, no data is stored on the server at all. Source code is available here

This page won't send anything to anybody, YOU will need to copy the output on the bottom of the page and send that to your contact

Basic information

These steps are all mandatory

Subject

Anomaly summary

Reported in

Steps to replicate

Regression

Was this operation working as expected some releases ago?

What was the latest product version you used that did not shown this anomaly?

Product name

Customer severity

Focus is about data loss and workaround to the issue. If a problem is big but there's a workaround, the severity will decrease

Customer occurrence

Please note: this value is not how frequently YOU can cause this issue but rather how many customers will face this issue in a normal workflow when using the product

Phase detected

Additional information

These steps are not mandatory but can really help in getting to the point

Support documentation

Customer's name

Contact information

This can be either the customer's or technician's email, it is used in case more information are needed

Generate anomaly report

Please make sure you filled all the data, then click the "Generate" button

Result

Copy the following text and send it to your contact information. Make sure to attach all the pictures, project, drawings and everything may be useful to troubleshoot